Returns & Exchanges

At Chase Bays, we want you to be completely satisfied with your purchase. If your new apparel doesn't fit or meet your expectations, you can return or exchange unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Attach the Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or store credit within 5-7 business days.